Empire ICS provides promotional opportunities for each individual who joins our team based 100% on achievement, not seniority. By encouraging our team members to step outside of their comfort zones while practicing their newly acquired skills alongside more advanced team members, they achieve fantastic goals in exceptionally short amounts of time. Branch Management candidates often achieve their goals in a six to twelve month calendar. All leadership and management teams start at entry-level with lessons in sales and acquisitions, teaching, training, and developing other team members, and mastering the office operations and back-end business responsibilities.

Our Positions

In the Customer Service and Sales phase you will learn how to effectively execute our Fortune 100 clients’ in-store campaigns. The Customer Service and Sales department is usually the first line of contact for new and existing customers, so a big part of the Customer Service and Sales phase is customer service. Once this is learned and mastered, more leadership responsibility can be earned.

In a Corporate Trainer role, you will be responsible for multiple customer service and sales professionals working on campaigns throughout the local area. The Corporate Trainer will train other Customer Service and Sales Professionals within our Award Winning system. The Corporate Trainer will have the added responsibility of helping the company conduct hiring interviews and help explain to potential employees what Our Company does for our Fortune 500 Clients.

The Assistant Manager responsibilities turn more from in front of the scenes sales and training to more behind the scenes, in-office. The Assistant Manager will start their training in learning how to do payroll, learning the complete interview process of potential employees, learn the banking and budget, etc. The most important role of the Assistant Manager is the planning of market expansion. With our globally known clients they are looking for us to grow into their massive footprint, whether that be locally or nationally. The Assistant Manager will learn how to work with the clients and plan the expansion goals for a new market launch.

The Manager's role starts with Brand Management. The Manager is responsible for customer acquisition campaigns in the territory. The Manager will be responsible for making sure the customer acquisition campaigns represent our clients’ standards, along with the retail stores standards and along with our standards. With every Manager starting from entry level and training their way into the role, we are able to continually deliver the results each client is looking for year after year.

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